Check with Optum Behavioral Health for specific plan information, service coverage & pricing information.

PMG Virtual Urgent Care:
New Mexico Exclusive

Hours: Mon - Fri, 7 a.m. - 7 p.m.
Sat - Sun, 7 a.m. - 5 p.m.
Schedule same-day appointments
Ages: All ages. Patients under 18 years of age must have a parent or legal guardian present
Patient must be in New Mexico at time of care
Insurance Accepted

About PMG Virtual Urgent Care

If you're unwell, accessing care should be hassle-free. Receive care for minor illnesses and injuries by self-scheduling a video appointment at a time that's convenient for you. Discuss symptoms with a board certified Presbyterian Medical Group provider and receive a treatment plan, including prescriptions, when clinically appropriate.

  • Available from anywhere you are in New Mexico with Wi‑Fi/internet access.
  • You can use your smartphone, tablet, or computer that has a camera and audio capabilities.
  • Discuss your symptoms and a treatment plan in real-time with a board certified medical provider.
  • Receive prescriptions at your selected pharmacy when clinically appropriate.
  • If lab or radiology tests are needed, you will be referred to in-person care.
  • Virtual Urgent Care is secure, confidential, and compliant with all medical privacy regulations.

What to Expect

We want to make getting care simple and easy.

  • When you select "Request a video appointment," you will be given the option to log into your Presbyterian MyChart account or to create an account.
  • Once you log into MyChart, you will immediately be able to schedule an urgent care video appointment at a time that is convenient for you.
  • You must complete eCheck-In to enable the Join Video button. To avoid delaying your appointment, please complete eCheck-In immediately.
  • Following the visit, you will receive a copy of your After Visit Summary with care instructions.

Types of Conditions Treated

Abdominal pain
Abrasions
Acne
Arm or leg pain
Back pain
Blood pressure elevation
Breast pain
Bronchitis
Bruises
Burn, minor, or sunburn
Cold, cough, flu, or fever
Coronavirus (COVID-19)
Dehydration
Diarrhea or constipation
Eye pain, irritation or infection
Gout
Head lice
Headache or migraine
Heartburn or acid reflux
Insect bites and stings
Joint aches and pains
Mouth sores
Nausea and vomiting
Pink eye
Poison ivy
Rash
Seasonal allergies and flare ups
Sinus problems
Skin infection
Sore throat
Sprains and strains
Stomachache
Female urinary and bladder infections <60
Yeast infection

Insurance Accepted

Presbyterian Health Plan
Aetna
Auxiant
BCBS-NM
CapStar Health Services
ChampVA
Cigna
Evolutions
First Health
Health Management Network
Humana
Indian Health Services
Isleta Pueblo
Medicare Fee-for-Service
MEDNAX/BCBS
Molina
MultiPlan
NM Medicaid Fee-for-Service
Omni
Presbyterian Medical Services
Primary Care Solutions
Pueblo of Sandia
TRICARE (Health Net)
UnitedHealthcare
Western Sky
Wellpoint
Zelis - NM Medical Insurance Pool
No Insurance

Albuquerque & surrounding area members are out of network.

Presbyterian Virtual Urgent Care accepts most major insurance. Charges related to telehealth services are determined by your insurance plan. If you have questions about coverage, payment plans, or financial assistance, please contact your insurance provider.

Presbyterian may charge two (2) separate fees for two (2) visits made on the same day when the provided service or procedure is distinctly different. If a visit is made on a different day or the day after the initial visit, a fee may also apply. Your insurance plan will determine what is covered. Please contact your insurance plan for any questions you may have.

PHP Virtual Urgent Care:
National, 24/7 care for Presbyterian Members

Hours: 24/7, 365 days a year
On-demand video appointments
Ages: 18 years and over or legal guardian of minor*
*Minors with legal capacity also treated
Nationwide
Insurance Accepted: Presbyterian Health Plan Exclusive

About PHP Virtual Urgent Care

If you're unwell, accessing care should be hassle-free. Receive care for minor illnesses and injuries through on-demand video care with a contracted provider anytime from any U.S. location with Wi‑Fi or mobile access. Discuss symptoms with a board certified provider and receive a treatment plan, including prescriptions, when clinically appropriate.

  • Available from anywhere you are in the United States with Wi‑Fi/internet access.
  • You can use your smartphone, tablet, or computer that has a camera and audio capabilities.
  • Discuss your symptoms and a treatment plan in real-time with a board certified medical provider.
  • Receive prescriptions at your selected pharmacy when clinically appropriate.
  • If lab or radiology tests are needed, you will be referred to in-person care.
  • Virtual Urgent Care is secure, confidential, and compliant with all medical privacy regulations.

Types of Conditions Treated

Abdominal pain
Abrasions
Acne
Arm or leg pain
Back pain
Blood pressure elevation
Breast pain
Bronchitis
Bruises
Burn, minor, or sunburn
Cold, cough, flu, or fever
Coronavirus (COVID-19)
Dehydration
Diarrhea or constipation
Eye pain, irritation or infection
Gout
Head lice
Headache or migraine
Heartburn or acid reflux
Insect bites and stings
Joint aches and pains
Mouth sores
Nausea and vomiting
Pink eye
Poison ivy
Rash
Seasonal allergies and flare ups
Sinus problems
Skin infection
Some STI's
Sore throat
Sprains and strains
Stomachache
Urinary and bladder infection
Yeast infection

Insurance Accepted

Presbyterian Health Plan

Presbyterian Health Plan Video Visits utilize a nationwide network of contracted providers and are $0 for all members that are not on a qualified high-deductible plan.

If you have questions about coverage, payment plans, or financial assistance, please contact your insurance provider.

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